Return Policy

This Return Policy applies to all professional services provided by AAT Corporate Services (Pvt) Ltd (trading as Biz Secretaries) through bizsecretaries.lk and our Client Portal. Because we provide company secretarial, tax advisory, trademark registration, and related professional services rather than physical goods, our refund policy differs from standard retail return policies. Please read this policy carefully before engaging our services.

By purchasing or requesting our services, you agree to the terms outlined in this Return Policy, together with our Terms and Conditions and Privacy Policy.

Nature of Our Services

Biz Secretaries provides professional consultancy and secretarial services including, but not limited to, company incorporation, annual compliance, trademark registration, tax advisory, business process outsourcing, and related government filings. Many of these services involve non-refundable government fees, third-party charges, and professional work that cannot be reversed once submitted or commenced.

Non-Refundable Fees

The following fees are generally non-refundable once paid or submitted:

• Government and statutory fees paid to the Registrar of Companies, Department of Intellectual Property, Inland Revenue Department, or other regulatory authorities
• Third-party disbursements such as name search fees, stamp duties, and official filing charges
• Services that have already been completed, submitted to authorities, or delivered to you in final form
• Express or priority processing fees once work has commenced

Refundable Service Fees

Our professional service fees may be eligible for a partial or full refund under the following circumstances:

• Before work commences: If you cancel your request before we have begun any substantive work on your matter, you may receive a full refund of our professional fees, minus any non-refundable government or third-party charges already incurred on your behalf.
• Partial completion: If work has partially commenced but not been completed, we will refund the portion of our professional fees corresponding to the uncompleted work, at our reasonable discretion.
• Service not delivered: If we fail to deliver the agreed service within a reasonable timeframe and through no fault of yours, you may be entitled to a refund of fees paid for the undelivered portion of work.
• Duplicate payment: If you are charged twice for the same service due to a processing error, the duplicate amount will be refunded in full.

Free Consultations

Initial consultations offered free of charge through our website or by phone do not involve any payment and therefore are not subject to refund. If you choose to proceed with paid services following a consultation, standard payment and refund terms will apply.

Cancellation Policy

You may cancel a service request by contacting us in writing at info@bizsecretaries.lk or by phone at +94 77 44 73 400. Cancellation requests must include your full name, contact details, and the service reference or invoice number.

We reserve the right to cancel or suspend a service engagement if required information is not provided within a reasonable period, if payment is not received as agreed, or if we are unable to proceed due to regulatory or legal constraints. In such cases, any refundable balance will be returned in accordance with this policy.

Refund Request Process

To request a refund, please follow these steps:

1. Email us at info@bizsecretaries.lk with the subject line “Refund Request”
2. Include your name, invoice or payment reference number, date of payment, and a clear explanation of the reason for your refund request
3. Attach any supporting documents such as receipts or correspondence related to your service

We will acknowledge your request within 3 business days and aim to provide a decision within 10 business days. Approved refunds will be processed to the original payment method within 14 business days, unless otherwise agreed in writing.

Disputes and Chargebacks

We encourage you to contact us directly to resolve any concerns before initiating a chargeback or payment dispute with your bank or payment provider. Initiating a chargeback without first attempting to resolve the matter with us may delay the resolution and could affect our ability to continue providing services to you.

Client Portal Subscriptions

If you subscribe to ongoing services through our Client Portal, you may cancel your subscription by providing written notice before the next billing cycle. Fees for the current billing period are non-refundable unless otherwise stated in your service agreement.

Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

For questions about this Return Policy or to submit a refund request, please contact us:

• Email: info@bizsecretaries.lk
• Phone: +94 77 44 73 400
• Address: 151/D/3, Horana Road, Kahathuduwa, Polgasowita, Colombo, Sri Lanka